Commercial Affairs Manager Technical Services

The Commercial Affairs Manager position provides the WIPOTEC Technical Services Team with administrative help for a variety of activities within the department. The Commercial Affairs Coordinator will complete work as directed for Service Managers, department functions, and serves as a department liaison between other WIPOTEC departments and for customers. The type of business processes can be responding to customer calls, e-mails, providing quotes, providing invoices, and gathering of service documentation. This position reports directly to the Commercial Affairs Manager with dotted line reporting to the Service Director.

This position will involve someone with math / analytical aptitude and attention to details. The Commercial Affairs Coordinator is responsible for supporting different areas of pre-service and after-service activities along with supporting the customer’s field service experience journey. This position will involve direct customer contact on occasion. The selected candidate must be an excellent communicator in spoken and written English.

Responsibilities

· Point of contact for integrators, end users, contractors, and internal WIPOTEC teams for coordinating service documentation and billing services.

· Collection and organization of all service-related paperwork; collecting service reports and checking accuracy, review of service expense reports and checking for completeness.

· Manage incoming calls & emails from customers, sales channels, project managers, technicians, and management team.

· Function as backup for team members; will be cross-trained.

· Invoicing the customers in a timely and accurate manner with best business practices.

· Customer follow-up to ensure their needs were met and answer any questions regarding billing and/or credits, as necessary.

· Maintains responsibility for service job order confirmations and reporting to ensure no invoicing has been missed.

· Escalate issues to Commercial Affairs Manager when necessary

· Other duties as assigned.

Requirements

· High school diploma or GED

· A minimum of three years of solid administrative related work experience

· College Degree: AA or BA in Business Administration, Accounting, or Finance role preferred; or a combination or work and education.

Skills and Abilities

· Minimum 3 years in administrator role

· Exceptional and Effective written and verbal English language communications

· High-Level Time Management

· Consistent professional attitude even under pressure

· Strong commitment to Customer Satisfaction always

· Proficient PC skills (MS OFFICE, in particular MS EXCEL at an intermediate level and MS OUTLOOK)

· SAP Concur solution software knowledge; highly preferred

· Mathematical literacy and accuracy with calculations

· Analytical with problem solving capability

· Must be comfortable tracking details and managing multiple priorities.

· Must be a self-starter, work well without supervision, and accept responsibility

· Excellent Inter-Departmental Communication with follow-up

Location: Office - WIPOTEC-OCS, Inc., Lawrenceville, GA

Work is office based. Hybrid work possibilities for this position after 6 months (2 days/week) per Managers discretion. Full-Time / Day Shift / 8 hours with up to 1-hour lunch.

Travel: not a traveling position.

Compensation: Compensation for this position is commensurate with experience. Competitive pay with overtime possibilities. There are year-end profit share bonus opportunities and a competitive benefits program.

Submit Resume

We are looking forward to receiving your resume and cover letter. Please submit directly to hr.us(at)wipotec.com, you can also mail us your resume to: WIPOTEC-OCS, Inc. | c/o HR Department | 825 Marathon Parkway | Lawrenceville, GA 30046

EEO Statement

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Learn your EEO rights as an applicant under the law.